Return Policy

Last updated October 21, 2026

Returns

You may return an item within 14 days of delivery for a refund of the purchase price. To be eligible, the item must be in the same condition in which you received it and include all accessories, original packaging and paperwork that came with it.

Return shipping

The customer is responsible for the cost of return shipping. We recommend a tracked, insured service, because you are responsible for the item until it reaches us. Original shipping charges, if any, are not refunded.

How to start a return

Email lb@artistwithcameras.com within 14 days of delivery with your name, the item and your order or payment details.
We will reply with the return address and any instructions. Please do not ship an item back before you hear from us.
Pack the item securely with everything that was included, and send it with tracking.

Refunds

We refund the purchase price to the original payment method within 5 business days after we receive and inspect the returned item. Your bank or payment provider may take additional time to post the refund.

If the item comes back damaged, with parts missing or in a condition different from how it was sent, we may reduce the refund to reflect the difference, or decline the return.

Items that arrive damaged or not as described

If something arrives damaged or is not as described, contact us within 14 days of delivery with photos. We will work with you to resolve it.

What this policy does not cover

Fine art prints are made to order and shipped by SmugMug. Contact SmugMug support from your order confirmation, and let us know at the address above so we can help.
Digital downloads, such as presets and guides, are not refundable once delivered.
Workshops and sessions follow the terms stated when you book.

Questions